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What is the best way to line my plates?

Preparing your plates is easy! Simply center a P&P parchment paper liner on the top edge of your plate and place another plate on top. Continue until all plates are lined and you will have a stack of plates ready to go. One liner is sufficient for most foods, even those that have sauces, dressings, or salsas, but you can stack two liners for added protection and strength. Check out our Instagram for a video demonstration.

How do I secure the parchment paper liner so it won’t slide out?

If you stack your plates with liners as instructed above and let them sit for a bit, the liners will form to the plate and stay in place, but sometimes a liner just doesn’t want to stay put! For the metal plates, tuck scalloped edges of the parchment paper liner under the rivets located around the plate rim to help it stay in place. For the woven seagrass plates, tuck scalloped edges under top rim. The seagrass ropes will help keep the paper liner in place.

Do I have to use a liner with my plates?

Yes! Sometimes you may even want to use two! Your P&P plates must always be used with a liner, plus it’s a fun way to add color and change up your table setting. One liner is sufficient for most foods, even those that have a sauce, dressing, or salsa, but you can stack two liners for added protection and strength. Try layering two different patterns together for a fun and different look!

Some foods, especially those that are very hot or acidic, can cause corrosion, etching, or staining on galvanized metal so please do not serve food directly on them. Likewise, the seagrass plates will be damaged if food is placed directly on them so don’t forget the liner!

 

Products & Materials Information

What size are the plates and parchment paper liners?

Seagrass plates: 12” x 12” x 2” high approximately (slight variations because they are handmade)

Metal plates: 12” x 12” x 1 5/8” high

Liners: 11 ¾” x 11 ¾” circle with a scalloped edge

What are your liners made of?

Our liners are made of 100% genuine vegetable parchment paper printed with food grade dye. For more information, check out the “About Our Products” page. Any paper products containing grease or food residue cannot be recycled, but you can definitely compost your used liners, and Mother Earth will love you for it!

Why do the liners have a scalloped edge?

Because it looks stylish! Well, also because the scalloped edge makes it easier for the liner to “catch” on the rim of the plates, therefore helping to keep it in place. If the liners come out, you can easily tuck them back under the seagrass plate edge or under the rivets located at the top edge of the metal plates.

Why is a wood board sold with the woven seagrass plates but not with the metal plates?

Nobody wants to eat on an uneven surface. The circular board covering the bottom of each seagrass plate is made of eco-friendly wood fiber and provides a more stable eating surface. The bottom surface of the metal plates is already hard and flat so a wood board is not needed.

One of my woven seagrass plates has a piece of seagrass that came undone and is sticking out. What should I do?

This happens sometimes because the plates are handwoven. In order to keep our grass plates as natural and safe as possible, we do not use any glue or adhesives to secure the ends. Instead, each piece of seagrass is tied to the next strand. If you see a loose end, simply tuck it in to the next layer or wrap it around a nearby grass rope to secure and you’ll be good to go!

What are your plates and liners made of?

See our “About our products” page for detailed information about each product we sell.

Can I use the top liner that was exposed in the packaging?

Because of our commitment to use plastic-free packaging, we purposefully left the “peek window” open on our liner packages. You can either turn the top liner that was exposed upside down before using it (check out how this also makes the pattern more subtle which is pretty cool!) or recycle it.

 

Care & Cleaning

What is the best way to clean and store my plates?

Well-intentioned guests will clear the table and stack your plates with food still on them – it happens! To remove food spills, clean your plates with a soft, damp cloth, but be sure to dry them completely before stacking and storing them in a dry, dark place. Do not stack them when wet or metal plates could rust and grass plates could mildew and nobody wants that!

Can I wash my plates in the dishwasher?

No, your plates could be ruined by cleaning them in the dishwasher. The best way to clean them is with a soft, damp cloth, then dry them completely before storing in a dry, dark place so  the material doesn’t fade.

What should I do about moisture marks on the wood bottom board of my seagrass plates?

When you remove the parchment paper liner after use, you may notice moisture marks on the boards. Most will disappear after a few minutes. Any food spills that cannot be removed will be covered by the parchment liner when in use. If it’s really bothering you, the board can also be turned upside down. Looking to replace your wood boards? Contact us and we’ll be happy to help you.

We served really hot food on our galvanized metal plates and noticed white marks when we removed the liners. Is this bad for the plates and what can we do about them?

This is a typical problem with galvanized coatings and you need not worry about the integrity of the plate. Some people want their plates to look used and rustic and don’t care about these marks since they are covered with a paper liner. However, if you are not one of these people and want your plates to look good as new just spray a little bit of oven cleaner on the mark (we use Easy Off! Oven cleaner) and use a paper towel to wipe it off. The marks come off easily.

 

Orders

Can I order plates individually or do I have to order them in sets of 4?

At this time plates are only sold in sets of 4. If you want to order a few sets, we offer discounts on “the hostess” set and “the entertainer” set. Go to our shop for more information. If you want to order huge quantities, contact us and let’s talk!

Can I use more than one coupon/discount code?

We love stacking up the good deals too, but sorry, you can only use one discount code or promotion per order.

Do you offer gift certificates?

Unfortunately at this time we do not offer gift certificates. We are working on this and hope to offer them in the near future. Plates and liners make great gifts (hostess, birthday, holiday, teachers... we could go on and on!) so if your recipient wishes to exchange them for a different style or pattern, we are happy to accommodate them. Another added benefit of gifting: you can share your plate sets and host even larger events!

Do you offer gift wrapping and cards?

We do not offer gift wrapping as we do our best to minimize use of non-compostable papers and ribbons. However, our packing slip does not contain pricing information, and we are happy to include a gift card. Please include your message in the notes section during checkout.

Why was I charged tax?

We wish we didn’t have to, but unfortunately we do not have control over the taxes that are charged - they are added in automatically and are subject to tax laws that are frequently updated. 

How long does it take for you to process my order?

We are working day and night to help you “serve with style and ease” so you can expect your order to ship or be ready for pickup within 2-3 business days.

I live in the SF Bay Area close to your headquarters. Can I pick my order up from you to save on shipping?

Definitely! If you select "LOCAL PICKUP" under shipping options, we will send you a confirmation that your order has been received and  you will another notification when your order is ready for pickup with instructions included.

 

Shipping

Do you offer free shipping and returns?

Maybe some day, but at this time we do not offer free shipping and returns. However, we may have free shipping sales at various times during the year so keep an eye on our social media for free shipping alerts and other promotions!

 

Returns/Exchanges

What is your return/exchange policy?

We care about our customers and want you to be happy! If you wish to return or exchange an item, please mail your purchase back within 14 days of receipt and we will credit you in the form of original payment. We only accept returns that are unused and in new condition in the original packaging. Please understand that we reserve the right to refuse a refund request if a return does not comply with our policy. Final sale items are not eligible for return. 

My item(s) arrived damaged. What should I do?

Please send a picture(s) of the damage to info@plateandpattern.com within 7 calendar days of receiving the package and we will contact you about replacement.